Person

Susanna Gallani

2
Quotes
1
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What They Said

“This technology is changing way too fast to make it profitable or valuable if we jump in when we're not ready. Because by the time we get the organization to be ready, then that technology will be obsolete.” — Susanna Gallani, Cold Call

Susanna Gallani on the timing trap organizations face when adopting AI tools like Mass General Brigham's AI scribe: preparing too cautiously can mean the technology has already moved on by the time you're ready.

Cold Call · 2026-08-18 Context → Listen →
“It is, from a user's perspective, an enormous black box. You put things into it, and you don't really know what happens to those things…” — Susanna Gallani, Cold Call

HBS professor Susanna Gallani, discussing why physicians and patients hesitate to trust an AI scribe that records and transcribes clinical visits. Her point is that opacity, not the technology's usefulness, is what undermines adoption.

Cold Call · 2026-08-18 Context → Listen →

Where They Turn Up

Cold Call 2