“Back when I was a CPO at Bolt, I would have been happy to talk to seven or eight customers a month. And now with AI, you have the opportunity to thousand-X or even more how many customers you're able to engage with on a regular basis.”
Product Growth · Product & Design · November 2026
Context
The episode's opening line, from a former Bolt product chief who now builds AI agents that run research conversations with customers over email.
Transcript
So back when I was a CPO at Bolt, I would have been happy to talk to seven or eight customers a month. And now with AI, you have the opportunity to thousand X or even more how many customers you're able to engage with on a regular basis. Meet
Greg Greiner, former CPO at Bolt and head of product at Uber for Business, now CEO at AI Customer Wolfram.
In the modern world, you should be using AI Customer create a scaled representation of yourself to talk to your customers for you. It should also come back with what it's learned and share insights with you on a regular basis. As PMs, we really need to get close to customers, and this is how we do…
How has AI changed what PMs need to be able to do?
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