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Start free trial →Startup to Last · Bootstrapped & Indie SaaS · November 2026
Debating Salesforce's move to a "headless" CRM run by AI agents, Tyler King notes that his own company's edge, customer service, stops mattering when the user's AI does the interacting.
…like the best. But if it's just like, these are, this is just a back-end database, they all work. They all, you know, have backups and, you know, redundancies and this and that. People are just like, like the way you can switch from ChatGPT to Claude, that's a commodity. I think this is the same
for your user base. I
think the type of user who is using a headless CRM and letting AI drive everything does not need customer service because the AI is the customer service.
Good point.
Okay. I have ideas on this, which I'll talk about later, but yeah, I don't know.
Man.