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TK Tyler King Co-founder and CEO of Less Annoying CRM, a bootstrapped CRM for small businesses he started with his brother Bracken in 2009.

“I think the type of user who is using a headless CRM and letting AI drive everything does not need customer service because the AI is the customer service.”

Startup to Last · Bootstrapped & Indie SaaS · November 2026

“I think the type of user who is using a headless CRM and letting AI drive everything does not need customer service because the AI is the customer service.” — Tyler King, Startup to Last

Context

Debating Salesforce's move to a "headless" CRM run by AI agents, Tyler King notes that his own company's edge, customer service, stops mattering when the user's AI does the interacting.

Transcript

Startup to Last Around 17:46 into the episode
Tyler King

…like the best. But if it's just like, these are, this is just a back-end database, they all work. They all, you know, have backups and, you know, redundancies and this and that. People are just like, like the way you can switch from ChatGPT to Claude, that's a commodity. I think this is the same

Rick Lindquist

for your user base. I

Tyler King

think the type of user who is using a headless CRM and letting AI drive everything does not need customer service because the AI is the customer service.

Rick Lindquist

Good point.

Tyler King

Okay. I have ideas on this, which I'll talk about later, but yeah, I don't know.

Rick Lindquist

Man.

Speaker names come from our own diarization. The position is estimated from where the line sits in the episode.

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