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HS Hector Serrano On Lenny's Podcast: Product | Career | Growth

“I think the companies that will win long term are the companies that have the best relationships with creators, because word gets out really fast. If you're a brand that treats creators badly, doesn't pay on time, or just blocks them, creators won't want to work with you, or you won't get the best terms or the best quality creators.”

Lenny's Podcast: Product | Career | Growth · In-Depth Interviews · November 2026

“I think the companies that will win long term are the companies that have the best relationships with creators, because word gets out really fast. If you're a brand that treats creators badly, doesn't pay on time, or just blocks them, creators won't want to work with you, or you won't get the best terms or the best quality creators.” — Hector Serrano, Lenny's Podcast: Product | Career | Growth

Context

After describing how he onboards creators like friends and pays them every seven days, he treats a brand's reputation among creators as a long-term competitive advantage.

Transcript

Lenny's Podcast: Product | Career | Growth Around 41:05 into the episode
Hector Serrano

…and then you let them get off and then you have to chase them down. It's like, you want to be very strategic with your time and their time. So I try to like meet them, introduce myself, get them onboarded and get them going so that they know like, hey, you can start making a video right now.

Lenny Rachitsky

So a big lesson here is treat them, treat them like humans. Care about them. Help them feel like they're part of this thing, not just feel like you're going to make money. Just shut up. Don't worry about it. You're going to make money.

Hector Serrano

And I think this is actually really good alpha as well. I think the companies that will win long term are the companies that have the best relationships with creators because word gets out really fast. And if you're a brand that treats creators bad, doesn't pay on time, doesn't pay them whatsoever, maybe, or you just block them, et cetera, word will get out and creators probably won't want to work with you or you won't get the best terms or you won't get the best quality creators. So that's like one really big thing we focus on at Whisper. It's like, not even just with creators, but any external agencies or anyone we work with, we always want to treat everyone with a lot of respect. And yeah, I think it's the companies that do that the best will win long term as well.

Lenny Rachitsky

What does the early team look like to start this initiative? Is it just a hector that is running this solo or is there a larger team that you'd start with?

Hector Serrano

Honestly, it's pretty lean. So our marketing team as a whole is pretty flat. Obviously, we're growing a bit faster now at Whisper. I think we've passed like 120 full-time employees now, which is pretty crazy. Because I joined, I think we were like four at the time. I remember I messaged Tane the…

Lenny Rachitsky

So when this media buyer, is this kind of like a performance marketing person that just lives in Facebook's ad system?

Speaker names come from our own diarization. The position is estimated from where the line sits in the episode.

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