“There's a lot of systems like the banking system and the customer service system that depend on friction. It's hard to make a phone call. It's annoying to file something. It takes effort to find that there's a problem and gather your paperwork, even lawsuits, things like that. And now we got those done at scale.”

…deflationary push. And so it's why I'm not that worried. Like I think that the token cost concern will go the way of, you know, of vibe coding and rag and other kinds of things because costs will decrease even as we get more compute online. So there's a downward pressure on prices that is real.

…we will soon see what will be in effect a perfectly legal distributed denial of service tech on customer service departments authorized by millions of consumers when it comes when it becomes widely known that Muse. et cetera can make unlimited requests for old refunds, negotiate deals, et cetera.

Okay, last one. I thought this was really interesting. As the overhang between AI's expanding capabilities and the degree to which AI capabilities are used grows, the penalty of locking in a good enough solution based on today's AI's limits grows too. Firms need to make sure they can benefit from…

Yeah, I mean, it's funny because we were talking earlier about this too, which is that, you know, there's a huge amount of investment, but the investment is not coming from like most companies aren't actually investing. They're spending money on tokens, but they're not investing in building and…

Okay. The book is Coexistence: the Next Phase of AI. Our guest has been Professor Ethan Mollick. Professor, I mean, great to have you here. It's great to be able to speak in person. Like I said, we're very religious readers of everything you do. And thank you for illuminating this wild time for us.…