“Unlike a human assistant, which is what you're all trying to proxy, everyone is a hairline trigger. If you screw me once, it's so easy to fire a digital assistant… If your human assistant screws up, which they do all the time, you don't instantly fire them… But if you turn into a service and say, we have a service for doing this stuff, the tolerance for mistakes goes to zero.”

…don't have the margin to pay for the mistakes. And so there's a fundamental problem with running this service. And then, unlike a human assistant, which is what you're all trying to proxy, everyone is a hairline trigger. Like, if you screw me once, it's so easy to fire a digital assistant effectively. There's no emotional bond. I didn't hire the person. It didn't take me a bunch of time. Like, if your human assistant screws up, which they do all the time, you don't instantly fire them. Like, you're like, I have to work with you. There's some stickiness. There's like this whole human. But people, if you turn into a service and say, we have a service for doing this stuff, the tolerance for mistakes goes to zero. Now, with Finn, people would constantly cancel and then be like, oh man, I really missed that and come back a month later, right? Once there was a mistake. But the…