“When a software product fails, the user sees that it failed… It's not like Apple has backup fake information statically held on the iPhone that it starts throwing at you so that you think that it worked when it didn't… But with a medical diagnostic test, the user has no idea if the result they got is accurate or not. There's no way that the user has the ability to hold the company accountable.”

…there is like the real technology hidden behind some door somewhere. But the thing that I ended up speaking up about was we are actively hurting people with the thing we're using. And it doesn't matter if there is some amazing technology behind some locked door somewhere that I don't get to see.

…bunch of people bought iPhones that access the internet more slowly than they've been led to believe, it doesn't really matter. But you were understanding that what was happening right then meant that people were getting fake medical diagnoses and that that would just hurt people in the real world.

And so

what happens to you when you start trying to ring alarm bells?

So I ended up going directly to Elizabeth because we had seen instances where people had spoken up and they were immediately fired. And sometimes there was one instance where after the employees were fired, Theranos sued those employees. So people were terrified and nobody wanted to speak up.…