“One forum advertised an AI-powered outbound call center. It plugged into real phone system software and called targets in real time in 25 languages, using the target's actual name. It would support 120 simultaneous calls. And it even produced the ambient sounds of a real call center, mouse clicks and keyboard noises. … It claimed to be trained on over 130,000 customer service calls.”

Yes. The AI call center bit was really interesting. You know, there's a difference between now AI makes it a lot easier to lie. We're all tracking that. It makes it a lot easier, right? It makes it a lot easier to call somebody up, have information about them, or just, you know, use a deepfake, et cetera. But being able to do that at scale is a lot more interesting. So what we found is in particular, one forum advertised an AI-powered outbound call center. It plugged into real phone system software and it called targets in real time in 25 languages using that target's actual name. And it would support 120 simultaneous calls. And it even produced those ambient sounds of a real call center. So mouse clicks and keyboard noises. Those are what we all have in our heads, or at least in the back of our heads, is like looking for something that's real on the other end. And it claimed to be trained on over 130,000 customer service calls. And I think what's really interesting about that is it's a big shift that now AI can conduct the phone call itself in real time in the victim's language using their real name while simulating those ambient sounds.