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MS Mujaahida Shakur Works as a senior UX researcher, most recently at Amazon Web Services, running research on core AWS products and services and focusing on making them more usabl...

“I don't think AI should be used as the interviewer. So the person or the entity asking questions. I think that should remain in human hands.”

UX Research Geeks · User Experience · September 2026

“I don't think AI should be used as the interviewer. So the person or the entity asking questions. I think that should remain in human hands.” — Mujaahida Shakur, UX Research Geeks

Context

Shakur opens the episode by drawing a line on where AI belongs in research and in hiring. She is comfortable with AI transcribing or taking notes as a backup, but not asking the questions: in her own experience the tools struggle with accents and with anyone speaking quickly, and a stumble can send the session back to the start.

Transcript

UX Research Geeks Around 00:39 into the episode
Petra Rajkov

…technical organization, as I imagine. And now you are at the job market. And you had an interesting post on LinkedIn talking about the interview process. So let's talk about that and interview process with AI because AI is everywhere. So how do you feel about having AI in the interview process?

Mujaahida Shakur

I think there is a time and place. I don't think AI should be used as the interviewer. So the person or the entity asking questions. I think that should remain in human hands. If you want to use AI to like note take, transcribe, you know, as part of the process, I'm totally okay with that. But my experience with AI as an interviewer or as a researcher has been not great. I would say it struggles to understand different accents. It struggles to understand if you're not speaking super clearly. If you're speaking too fast, you might have to start all over from the…

Petra Rajkov

You made the connection between AI as an interviewer in the hiring process and then AI as a moderator in the research process. Can you imagine using AI in the research process in any use cases or anywhere?

Mujaahida Shakur

Absolutely. There are definitely applications for AI in the research process. Like I mentioned, if you want to use it for note-taking, it's an excellent backup. Usually I work with two. I'll usually be interviewing as a moderator and then I'll have a note-taker, like a physical note-taker as well…

Petra Rajkov

It might sound like it's so far off, but I don't think that enough people is talking about the impact that AI can have on our planet, on the sustainability that organizations are talking about. But are they that serious? So I like that you brought it up because it's something that needs to be…

Speaker names come from our own diarization. The position is estimated from where the line sits in the episode.

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