GS Guy Singh-Watson On James Reed: all about business

“We went down this compostable packaging route, which has probably cost us, I'm going to say, between a million and two million pounds. We could have put up a wind turbine with that, that would have made us completely self-sufficient with green energy on the farm. … Being driven by customer perception is not always good enough.”

James Reed: all about business · October 2026

“We went down this compostable packaging route, which has probably cost us, I'm going to say, between a million and two million pounds. We could have put up a wind turbine with that, that would have made us completely self-sufficient with green energy on the farm. … Being driven by customer perception is not always good enough.” — Guy Singh-Watson, James Reed: all about business

Singh-Watson said his company switched from plastic to compostable packaging because customers found plastic unacceptable. Research had suggested most of it would be composted, and that turned out not to be the case, so the decision is under review.

James Reed: all about business · 2026-10-05 Listen to the episode → More from Guy Singh-Watson →

Transcript

James Reed: all about business Around 42:24 into the episode
Speaker 2

moved, God, it must be six or seven years ago. I think after the Blue Planet came out or something, and there was a whole thing about marine pollution and plastics. And we already used about 15% of the amount of plastic the supermarket does per kilo of vegetable use. But we did take the decision to go to compostable packaging because all our customers were saying that this use of plastic was completely unacceptable. We are having to review that decision. We still haven't sort of finally. It's become compromised over the years. But mainly because, despite the fact we did our research and I think 85% of it looked like it was going to be composted, it's turned out it hasn't ended up like that. So you then, it's quite technical. I can go into it, James. I'd like

Speaker 1

to understand this. You tried to do that. So

Speaker 2

we were driven by customer perception. We did a bit of research and it seemed like the right thing to do. We didn't do enough research, I don't think. But we did more research than most people did. And we went down this compostable packaging route, which has... probably cost us I'm gonna say between a million and two million pounds I we could have put up a windmill wind turbine with that would have made us completely self-sufficient with green energy you know on the farm and that I think would have been a much better way of spending the money I'm just saying being driven by customer perception is not always good enough sometimes customer

Speaker 1

hypocrisy is you know that they're buying plastic in other supermarkets yeah and all they tell us

Speaker 2

they want all UK stuff or a lot of customers does we do have a UK only box and it is doing reasonably well now I think it's it's actually it's done a lot better in the last few years I think it's maybe four percent of our sales it never got above one percent

Speaker 1

uk only really uk

Speaker names from our own diarization · position estimated from where the line sits in the episode

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