“I do remember her once saying, Guy, you need to be gratuitously offensive less often. And when you are, you need to recognise it and apologise quickly and publicly.”

some of the credit as well. But I guess holding the mirror up to me, she would sometimes witness my behavior. And I do remember her once saying, Guy, you need to be gratuitously offensive less often. And when you are, you need to recognise it and apologise quickly and publicly. And I can't help noticing how I think I was quite poor at apologising. And actually, a genuine apology, you have to believe what you're saying, but it's actually a really easy thing to do when you learn how to do it. And it just changed the room. The fact that I could acknowledge that I'd got it wrong and I'd learned and I'd move forward meant that other people could. And it just really, it did really radically change. I knew that we had cultural problems at Riverford. I didn't think they could possibly be my. But they absolutely were. They started at the top. And I think she recognised that and says, you know, we've got to deal with you first, guy, and then we'll work on everyone else.