The Peel with Turner Novak · Startups & Venture · September 2026
Turner Novak asked why payroll still runs on fax machines. London's answer is that US payroll is administered by tens of thousands of localities — county by county in some states, school district by school district in others. He goes on to describe how Gusto actually keeps up: staff who have been in the industry for decades and know which clerk to phone in which town.