Olivia Moore

Things Olivia Says on Podcasts

Partner at a16z

Where to Find Them

Olivia Moore hosts and writes a16z Podcast , writes Accelerated and writes a16z . They have also been a guest on Newcomer (2 times) , TBPN (2 times) , Turpentine VC" | Venture Capital and Investing , Latent Space , TBPN , The Cognitive Revolution" | AI Builders, Researchers, and Live Player Analysis and Big Technology . They also write for Olivia’s Substack on Substack.

Recently: “Top 100 Consumer AI Apps - Seventh Edition” on a16z (October 2026); “The Top 100 Consumer AI Apps: Who’s Actually Paying?” on a16z Podcast (October 2026); “The Top 100 Consumer AI Apps: Who’s Actually Paying?” on a16z Podcast (October 2026); “The Reputation Graph of Silicon Valley | Introducing Cosign” on a16z Podcast (September 2026); “The Reputation Graph of Silicon Valley | Introducing Cosign” on a16z Podcast (September 2026); “Investing in Highstock” on a16z (September 2026).

What They Said

“I actually don't necessarily want to see that 4.5% of people paying for AI products directly expand, which is maybe controversial because … I'm a consumer AI maximalist. … Almost all of the really big consumer technology companies that we have now make the vast majority of their revenue from ads or from transaction fees, not from subscriptions.” — Olivia Moore, a16z Podcast

Moore's argument was that consumer AI earning nearly all its money from subscriptions is an inversion of how the consumer internet has worked, since most people won't pay for software. She wants ads and transaction fees to return as business models.

a16z Podcast · 2026-10-05 Permalink → Listen →
a16z Podcast Around 24:15 into the episode
Olivia Moore

We talked about this a little bit in this report in terms of areas where we have not yet seen AI-native startups pop up or categories where we haven't. Eugenia, who's one of our portfolio CEOs, runs a company called Wabi, which is fantastic. She has this great quote. I'm probably going to botch it, but it's something like people, most people aren't looking to save time. They're looking for ways to spend their time. Like, this is why social media, entertainment, Netflix, TikTok, all of these, YouTube are so the most used consumer products that we have. And I think that much of what we've seen in AI thus far, to your point, is like, how do I do this thing a little bit faster, a little bit easier, a little bit more impressively? And that's not an incredibly compelling daily or hourly active value proposition for most people.

Josh Elman

No, I think, I think this, you know, saving time is still very hyper-productivity, people who are focused on work or being creative. But I'm also seeing this next wave of people who are maybe used to be coders. They're no longer maybe people who want to make videos, but never quite mastered the Pro Tools and Adobe Premiere or something else, where they're all of a sudden able to sign up for these things and take the ideas in their head and make them happen. So I do think we're starting to see these rise up. And again, as I look at all these numbers, as we're still so early, and the fact that we're even here. And that we're talking about how big some of these companies are and that 1% of people are spending $900 a month. I see these as harbingers of what's to come as more people feel empowered, as more people feel like they can create where it doesn't, it's not necessarily about saving time. It's about spending the joy of actually wheeling this thing into reality. There were all these jokes of, oh, when people were in this, like the peak phase of everybody was using their open cloth for the first time, their agents, they'd walked around with their computers and their laptops. They had to keep them open. And they were like, I'm not sleeping. I'm coding and I'm making things more than I ever have. And I think that's starting to, again, shows up at the top of the data, but I do think it's starting to show up sort of everywhere. Yes.

Olivia Moore

I actually don't necessarily want to see that 4.5% of people paying for AI products directly expand, which is maybe controversial because I'm like invest in consumer AI products and I'm a consumer AI maximalist. But the reason I say that is because substantially all of the consumer AI revenue thus far has come from direct subscriptions. Like on this list, we looked and it was like, you know, 85% or something of our web list monetized via subscriptions. Another 62% monetize via kind of credits or token extra usage payments. Only like 13% had ads or other options where like you are the product instead of paying for the product. And that's like a, if you look back at the history of the consumer internet, that's like a pretty unnatural inversion. Like almost all of the really big consumer technology companies that we have now make the vast majority of their revenue from ads or from transaction fees, not from subscriptions. Because I think the truth of it is most similar to the fact that not everyone is looking for a coding tool to help them, you know, start a business or create and sell a product. Most people don't have the funds or don't want to spend their funds on software. If you look at the top 20 consumer subscription products globally, ChatGPT is already on there, which is crazy in like three and a half years of growth. Almost all the other ones are media companies or big platforms like Amazon or even Uber, things like that, where you have a very frequent purchase behavior. So I actually am a big believer that we need to move. We have transcended the need for everyone to buy a subscription to AI and we need to see these other business models come back.

Josh Elman

We're still at the early days of inference costs coming down. We're still at the early days of people finding ways to run lower cost models to build great products. And as they do that, a lot of the other business models that have always been on the internet from transaction fees and ads will finally start working. But we need that to happen. And that's, I think, where we're still, there's so much learning and so much that like, well, if it's going to cost me a lot to serve, at least let me just charge money so that people pay for it became sort of an early default.

Olivia Moore

Yes. I mean, you can probably speak to this from seeing many prior eras of the consumer internet, but like it used to be, at least for me as a consumer investor, if a company was making money in the first five years, it was like, whoa, what's happening? The rule was like, let's build density of users. And because they cost near zero to serve, we can then wait and make money via ads or start charging for transactions once we have liquidity and density. And that just isn't the case given how high cogs are.

Josh Elman

No, I think this cost thing is a really interesting challenge. And companies get afraid of growing too fast. Yeah. Like they actually, if they grow too fast and they don't have meters on how they're charging for it, you can actually have out of control spend that can be very, very hard to manage. So, you know, it's created this very different shape of what we see in the top apps and the top 100, you know, traffic and everything right now. But again, this is again, wow, still so early. Yeah. There's so much to build and learn and bring costs down and bring value up and introduce advertising and introduce other ways to spend money. And by the way, if it is, we subscribe to these services we love and that's actually what we get continual value from, that's amazing too.

Speaker names from our own diarization · position estimated from where the line sits in the episode
“About half of Americans report using AI. … But the spending data is much more concentrated. … The top 1% user is spending $903 per month personally on their personal credit cards on AI. And the median is spending $25.” — Olivia Moore, a16z Podcast

Moore was presenting her firm's data on who pays for consumer AI products. By their panel, about 4.5% of US consumers pay for an AI subscription, and the top tenth of those payers account for more than half the revenue.

a16z Podcast · 2026-10-05 Permalink → Listen →
a16z Podcast Around 19:47 into the episode
Olivia Moore

when we talk to some agent or assistant products that are aimed towards the more mainstream consumer, they're seeing costs in the tens of dollars, not the thousands of dollars a month. So I think that is maybe a representation of the fact that we have a very long way to go in terms of consumers getting comfortable with these products.

Josh Elman

And I think, you know, I think people who've been coding and have been working with AI, I mean, it's been such an incredible enhancer. And that shows up in a lot of the data on the top 100 here. Like it's incredible. And then we've, people who've been able to do that have had these great ideas for all the other things in their life. But when you just hand this to somebody new, it feels like a blank box. And it feels like, what should I do with this? And maybe there's examples of getting a reservation or booking a flight. But if you're not actively seeking a reservation or booking a flight, it's hard to figure out how to personalize it. And so much of what we do as people is we learn from others and we get these great ideas and we try the other things people tell us. So much of how social media has worked is people put things on social media and other people see that and they try the same thing. And then it kind of spawns these effects. Oh, I try, they make a little riff on it. And then those riffs become, you know, cascading snowballs. And that's how great ideas flourish. And with AI, because so much of it's so personal, we haven't even seen any of that flourishing yet, you know, outside of areas like coding and productivity, you know, all of the creative work. You know, I created this incredible video and how'd you do that? I use AI. You know, there's so many tools that do that that are, you know, been growing and are here. But it's so interesting that, you know, now we have to figure out how to mainstream this for not the millions and millions of people who are using these and paying and everything, but for the You know, tens, hundreds, and you know, hundreds and hundreds of millions.

Olivia Moore

If you look at broad usage data now, about half of Americans report using AI. And about 25% of Americans think they're interacting with AI probably on close to a daily basis. But the spending data is much more concentrated. So it depends on the source. Our Yippet panel shows probably sub 5%, around 4.5% of U.S. consumers are paying a subscription to an AI product. Some other sources say as low as two or two and a half, or maybe a little bit higher. It is expanding. So that's like doubled from a year ago. But that spend is still extremely concentrated. So even within that top 4.5% of people who do spend, the top 10% of those are like more than half of the revenue. And the top 1% are 20% of the revenue, whereas the bottom 50% are like 16%, right? So like the top 10% of users are driving this market. This was the other interesting thing about revenue data: we were able to look at it kind of like on a almost person-by-person basis, what it looks like. Who are these people who are spending on AI? The top 1% user is spending $903 per month personally on their personal credit cards on AI. And the median is spending $25. And again,

Elena Burger

all of this is within the only 4.5% that are spending at all.

Olivia Moore

Yibit also was helpful for us because we could see what products are they actually spending on, like, on a personal basis. And probably unsurprisingly, it was mostly developer tools, productivity tools, creative tools, things used to like build, make, sell things like N8N, Granola, Higgsfield, Manus, those all were way overrepresented amongst the top spenders. I

Josh Elman

mean, in a way, this is actually really cool. I mean, even though these numbers aren't everybody yet, like we're enabling this whole new generation of makers of people who are, you know, not just using this for work, but actually using their personal credit cards to code things they never coded before, to make art, make videos, make content, and really have this power of making. And so it's actually in some ways, you know, while it's all still so early, it's actually really cool how much making is going on that people are actually so excited they're willing to spend. I mean, if you're spending $900 a month on a set of AI tools, you're really using that to like hopefully make things faster, better, have more ideas in your head coming to life than ever before. Yeah. So that's kind of like when I, when I was looking at these categories between creativity and coding, like, you know, that's actually hopefully really, really powerful. Yeah.

Speaker names from our own diarization · position estimated from where the line sits in the episode

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